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ATM Card Info December 14, 2003 Dear Clients: We want to take this opportunity to provide an accurate and comprehensive update on the debit cards. In the last 4 weeks we have had several thousands of debit cards ordered (3257 to be exact) from customers worldwide. The incredible response to this card caught many by surprise, including the card processor. As many of you are aware, the card processor has been unable to keep up our card order requests and therefore many customers are still waiting for their card orders. Less than two weeks ago, the card processor informed us that changes had to be made to their XML funding platform in order to process the card funding requests in the 24 hour time frame they had originally agreed to. They notified us that these changes would take approximately one week and that during this time no card fundings could be processed. On Friday December 12, 2003 the card processor informed us that the funding platform was ready and that they could supply us with all the cards we needed to get the back orders caught up. HOWEVER, in order for us to proceed with funding and shipping, the card processor was requesting we first sign a 10-year exclusive and restrictive agreement with them. It seems the card processor realized the scope of how much profit they could gain from our customers and demanded we commit to a one-sided 10-year contract, when the original agreement was for a 1-year renewable term. If we did not agree to their terms, they would cancel our cards and existing agreement. We found this action to be highly unprofessional, unacceptable, and tantamount to extortion. We are taking it under advisement whether we will pursue legal action after the first of the year for breach of contract, loss of current and future income, interruption of business etc….. As a result of this sudden turn of events, we are saddened to report that the Evocash card program is hereby cancelled. Neither X-Changers nor Evocash will do business with a company exhibiting these highly questionable business practices, nor will we subject customers to this behavior. We have witnessed debit card companies come and go for the last several years because of card processors or banks changing their original agreements. Because we adhere to standard, honorable business practices, we will not risk contracting with another possibly questionable debt card company, and we will not be looking at any other card programs in the future. Anyone who has received a card or is waiting for a card will receive a full refund over the next 10 days. We sincerely apologize for the inconvenience this has caused and we are just as frustrated as you are. This situation has cost us a great deal of time, programming and money. Nevertheless, we will accept the loss and see to it that everyone receives a full refund. All customers will get back all of their funds; we will cover the loss of the $10 payments to referrers; FedEx costs, etc. Again, please accept our deepest apologies for this unforeseeable situation. We know how frustrating this must be for you but please do not write to us on this because we cannot add anything to what we have said here already. Our main priority now is to get you a refund on anything that is due to you. We wish everyone and their families a joyous holiday season. |